Returns, Refunds & Exchanges Policy
Our return policy elapses after 60 calendar days from the purchase date. Unfortunately, we cannot offer you a refund or exchange after this deadline. To complete your return, you must call our number +1 (614) 568-7000 to obtain an authorization number (RGA). This RGA number must be displayed boldly on the outside of your return package.
If the number is not written boldly on the outside of the package, we have the right to refuse the return package. The RGA code is valid for 14 calendar days from creation and postage must be stamped within this time frame. If your code expires and your Yarlap System is still eligible for returns, you will have to call again for another RGA code.
We do not provide return shipping labels. The Yarlap System cost only is refunded (the overseas postage premium and other specialty premium postage requests are not refunded). We only replace items if they are defective or damaged.
We only accept items in their original condition. Relevium Labs, Inc. may refuse a refund request if we find evidence of fraud, abuse or unlawful or other manipulative behavior. If you need to exchange it for the same item, send us an email at info@yarlap.com and please send your Yarlap® to us.
Due to COVID, we have a 4 day quarantine day where we do not touch the returns before we initiate the look over to give back the refunds. It now typically takes about 7-10 days for the refunds to be credited.
For return, once your return is received and inspected, we will send you an email to notify you that we have received your return item. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment.
If a return authorization is issued but an individual item(s) is not returned, the value of the absent item(s) as delineated on the web site order page for an individual purchase of the item or a minimum of $5.00, whichever is greater, plus the item’s individual shipping cost will be deducted from the refund.
Please send your Yarlap® System exchange or returns to:
Relevium Labs Inc.
4663 Katie Lane
Oxford, OH 45056
Drop the Yarlap System off at the carrier of your chooseing and ask for a receipt to confirm your return is scanned.